Failing to provide updated policy documents

Hi, 1. I have a funeral policy number: ***0 with hollard. Our agreement was that the premium will not increase and the payout will also not increase but to my surprise the premium has been increased and no one bothered to call me or send me an email to inform me about that, but the payout has not been increased. The consultant I spoke with told me that it happened across the border that is why it affected my policy.

I requested Hollard contact center to send me my updated policy documents since last week Thursday (30 September 2021) but they couldn't send them because their system has a problem and the issue was escalated to IT to generate them on their behalf. My problem is that since (30 September 2021) until today the (06 October 2021) you have not resolved the problem and send me the documents? How would I trust that you gonna process my claim in the time of needs, on time if you fail to provide me with my updated policy a simple thing? I need to documents today. My last reference call is: ***