failing to pay my claim.

They call me to join this funeral cover they said they will cover me within 6months period but now they don't want to pay me they said I have to wait for 12 months.may you please follow up this issue please. They send me this following email:

We have assessed your claim and unfortunately, we have rejected the claim. Please find the attached rejection letter confirming the reasons we are unable to accept your claim.

Your reference number is wf_ ********** 83.

If have any questions, please