1 reviews | Active since Jan 2016
Extremely Poor Service Hollard
I have a parent funeral insurance with Hollard that I have been paying through my Jet account for more than 10years now.
My mother passed away on the 17th January 2021 and we still haven't received a payout for the funeral insurance claim after numerous emails and phone calls to Hollard they still don't communicate with you what is happening and why the claim has not been paid after 5months of my mother's passing. Yet they still charging me a fee but my mother died months ago.
It's ridiculous what a horrible service they are giving to us as their clients of so many years. I'm not happy or impressed with their service at all.
I would advise anyone who considers joining Hollard Insurance not to use their services.
We are saddened to hear about the loss of your mother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. Please will you provide us with your identity number or account number to assist us further.
Kind regards, Natasha Vos
We are saddened to hear about the loss of your mother. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. Please will you provide us with your identity number or account number to assist us further.
Kind regards, Natasha Vos
Thank you for the account number. We will be in contact with you.
Kind Regards
Natasha Vos
Thank you for the account number. We will be in contact with you.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your matter.
Your matter is currently with our claims team and we have requested additional information from our administrators. We apologise for the time it is taking to resolve your matter.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your matter.
Your matter is currently with our claims team and we have requested additional information from our administrators. We apologise for the time it is taking to resolve your matter.
Kind Regards
Natasha Vos
Thank you for escalating the matter.
Is there any reply as yet since your last response to me?
Regards,
Desma
Thank you for escalating the matter.
Is there any reply as yet since your last response to me?
Regards,
Desma