RR
Rinay R
1 reviews | Active since Aug 2016
01 Dec 2021, 12:17
Extremely poor service
My father passed away on the 20th November 2021. I call the clicks hollard funeral department number. They send me the forms to complete the application I completed everything on the 23 November 2021.I emailed it until today I have not received a response. When I call the number provided I get transferred to so many different departments. I REALLY NEED HELP
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
01 Dec 2021, 12:34Hello Rinay
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will provide you with feedback within three working days.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will provide you with feedback within three working days.
Kind regards, Escalated Complaints Team
Hollard Life's reply01 Dec 2021, 12:34
Official
Hello Rinay
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will provide you with feedback within three working days.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will provide you with feedback within three working days.
Kind regards, Escalated Complaints Team
Hollard Life's replyOfficial
06 Dec 2021, 07:20Hello Rinay
Thank you for your patience while we looked into your matter. Our claims team have confirmed that your matter has been resolved and an email has been sent to the email address on record.
Please contact us for any future concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. Our claims team have confirmed that your matter has been resolved and an email has been sent to the email address on record.
Please contact us for any future concerns.
Kind Regards
Escalated Complaints Team
Hollard Life's reply06 Dec 2021, 07:20
Official
Hello Rinay
Thank you for your patience while we looked into your matter. Our claims team have confirmed that your matter has been resolved and an email has been sent to the email address on record.
Please contact us for any future concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. Our claims team have confirmed that your matter has been resolved and an email has been sent to the email address on record.
Please contact us for any future concerns.
Kind Regards
Escalated Complaints Team