Extremely poor service and poor outcomes

I regret the day I took a funeral cover with hollard. I initiate a claim on the 9th of July, to this date I didn’t get my money. I spoke to different people and they tell me the claim is not captured because there was an IT ERROR and they are busy fixing it. They all promise to call me back for an update but no one had ever( except KEITUMETSE, she called me back because we got cut off and she promised to call me the following day) was it my problem that your people made a mistake? Did I ever skipped a payment? No...so why am I being treated so bad. Why am I suffering because of other people’s mistakes? HOLLARD, if you are a trustworthy company, you will respond to this review, you will speed up the follow up, and you will call me back... my policy number is ***1