EXTREMELY GROSS INCOMPETENCE FROM CALL CENTRE AGENTS TO THEIR SUPERVISORS

<p>After I changed my banking details 3 months back, Hollard decided to only debit me for 5 instead of the 6 funeral policies that I have with them - even though I wrote a very specific email telling them that the new account nr must be used to debit for ALL my funeral policies with them. I even listed the policies, but they still managed to leave out the one policy. I made countless calls and sent emails to rectify this and I was always told that it is sorted out. End of November I recieve an sms that my policy has lapsed because I have not made a payment for 3 months. I called Hollard about 3 times after that to get that rectified and was always promised that it will be sorted out - I have never missed a payment for 3 months on any of my policies. </p> <p> </p> <p>When I call today I am told that for several months there were no payments for that policy - HOW? I think Hollward is intentionally frustrating me so that I would just give up on this policy and just let it lapse so that they can benefit on the money that I have been paying for the past 8 years. Is that how Hollard is making its profit...by *****ling people's money like this. </p> <p> </p> <p>HOLLARD - I WILL NOT LET YOU ***** MY MONEY JUST LIKE THAT!</p>