extreme inconvenience and no solutions

<p>Good day</p> <p> </p> <p>I signed up for a funeral cover last month with Hollard Insurance. I gave the consultant all the details to complete the form and was advised all was in order and my policy documents would be sent via email. Weeks later, no policy document. I called to confirm today and another consultant advised that the polcy was not put in force. This is extremely frustrating and upsetting. As a customer who followed all the procedures I do not expect such terrible service from a highly reputable institution. I cannot fathom why I was advised all was well, got ext confirmation when it turns out that it was not. I was then told that an email would have to be sent to the consultant that dealt with the query to put it in force. That is not a workable solution, I expect everything to be in force asap as I fulfilled my obligation. Imagine if a loved one dies and I assumed I am covered by a policy and it turns out not to be in force? I'm really upset about this!!!</p>