AL
Anza L

1 reviews | Active since Oct 2024

14 Oct 2024, 14:29

Extreamy ppr service

Poor service total lack of trust for a client My cell phone claim still pending since 22 July 2024 Ombud waiting for Hollard to provide feedback.

0
Replies (3)
Hollard Life
Hollard Life's reply14 Oct 2024, 15:32
Official
Hello Anza L

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

For us to investigate your matter and resolve it, kindly provide us the following details to get into your policy and provide prompt feedback.
Full name on policy:
ID number/ policy number:
Where the policy was taken out.


Kind Regards,
Social Resolutions Team
AL
Anza L's update14 Oct 2024, 16:01
Reviewer Update
Good day
Anza Lindemann. I'd ***.policy nr HPEP372911. Taken out at Pep stores Brixton, Johannesburg.

Regards

Anza lindemann

***
Hollard Life
Hollard Life's reply15 Oct 2024, 12:15
Official
Hello Anza L

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our records indicate that you have logged a complaint with the Long-term ombudsman office regarding this matter.

The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).

We can assure you that we are engaging with the ombudsman regarding this matter in our endeavours to resolve the matter.

Any communication between Hollard and you must be sent through the Ombudsman's office.

Kind Regards;
Social Resolutions Team