******ion/ ****/****** and exploiters

I am Ms Jane Nhlapho, ID no. ********** 805082, joined Hollard life two years ago and i was never given a hard copy of the policy but I have been making payments towards the policy ever since then.

On the policy I had covered my children and I recently lost one of them through an accident. I have since lodged a benefit claim and they are refusing to pay out saying it was suicide, whereas my child was only 8 years old and even the death certificate states that it was an unnatural death, for my child passed on while playing with other children.

They are refusing to make a payout based on that, and that is against my knowledge of what I was told when I joined, That is why I feel they are ****** looking to exploit us black people.