Exploitation and Disappointing Service from Hollard Insurance

A few years ago I took out a funeral policy for my mother in law. I faithfully paid until I lost employment due to Covid last year. As a result I was late with a few premiums while waiting for pay out from my employer. I went to southgate branch for banking details to pay cash. After paying instill received messages of being behind. Went to Braamfontein branch on 8 April after paying again on the 6th to confirm if payments are being received. I was told by Christine they're requesting allocations department to allocate payments and reinstate policy as it had now lapsed. They were gonna call me with feedback. I am still waiting. Went to Braamfontein branch again yesterday and was told they're not allowed to assist me. They got the call centre on the line and I was informed that all funds I paid were not allocated and policy was never reinstated, has now lapsed and they cant help me. The consultant couldn't even bother when I told her I was there in April and advised payment will be allocated and policy reinstated. She simply advised it is now to late to reinstate.The branch staff were just as unhelpful and not even willing to assist as they say that if allocations wont respond to them, they definately wont respond to us. They basically shrugged their shoulders and apologised for the wrong, but this apology doesn't help me. I find this level of service unacceptable and very disappointing from a company that we trusted and re**** on. Especially during these trying economic times.