ON
Ofentse N
1 reviews | Active since Dec 2020
15 Nov 2021, 14:44
Experience So Bad You Shouldn't Even Consider Hollard
I signed my policy with two mountains, not you, if I wanted Hollard I would have when with you. Now my father passed away 9 days ago I make a claim on the 08/11/2021 Monday and nothing, no SMS, no one to talk to coz it just keeps ringing, emails take time, i went to two mountains because of the great service, not Hollard. Its honest nightmare this whole ordeal. why are so terrible? horrible experience. taking loans, running around looking for money, thinking you were safe but you not, don't do the Hollard thing its not worth it
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Replies (3)
Hollard Life's replyOfficial
15 Nov 2021, 15:09Hello Ofentse
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you soon.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you soon.
Kind regards, Escalated Complaints Team
Hollard Life's reply15 Nov 2021, 15:09
Official
Hello Ofentse
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you soon.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you soon.
Kind regards, Escalated Complaints Team
ON
Ofentse N's updateReviewer Update
17 Nov 2021, 13:39Still nothing, the phone still ringing no answer, emails still not being responded to. Just resolve this now, it's ridiculous honestly!!!
ON
Ofentse N's update17 Nov 2021, 13:39
Reviewer Update
Still nothing, the phone still ringing no answer, emails still not being responded to. Just resolve this now, it's ridiculous honestly!!!
Hollard Life's replyOfficial
18 Nov 2021, 08:10Hello Ofentse
We apologise for the length of time it is taking to resolve your matter. We have escalated your matter regarding your claim to senior management.
We will provide you with feedback as soon as possible.
Kind Regards
Escalated Complaints Team
We apologise for the length of time it is taking to resolve your matter. We have escalated your matter regarding your claim to senior management.
We will provide you with feedback as soon as possible.
Kind Regards
Escalated Complaints Team
Hollard Life's reply18 Nov 2021, 08:10
Official
Hello Ofentse
We apologise for the length of time it is taking to resolve your matter. We have escalated your matter regarding your claim to senior management.
We will provide you with feedback as soon as possible.
Kind Regards
Escalated Complaints Team
We apologise for the length of time it is taking to resolve your matter. We have escalated your matter regarding your claim to senior management.
We will provide you with feedback as soon as possible.
Kind Regards
Escalated Complaints Team