1 reviews | Active since May 2015
Excessive 23% funeral plan increment without my consent
I have sent mail so they can explain how come my funeral cover contract increased by 23% instead of the agreed 6% annual increase i signed in my contract. Their response was ""Hollard strives to make sure that we are there for our customers when they need us the most. One of the ways that we do this is to review our premium payments to ensure that they are sufficient to allow us to pay claims on an ongoing basis. We expect to pay out more claims in the future, which is why we have had to apply the premium increase to your policy" and that is not my problem as my premiums a paid every monthly. My agreement with them is 6% annual increment and not more than that and that constitutes as a breach of contract.
Hollard does not inform their customers or to at least sent mail to notify us of the reasons why they decided to increase the premiums with 23% without our concerns.
it has been 6% increment from the past 6 years i have been with Hollard and i want to know why such an excessive 23% increase and how does it benefit me & my plan.
Hollard never send an update of cover benefits or cover amounts of funeral plans even on request they do not. its like their hiding something
I have tried using the customer care portal but with that answer I received with a no reply email address, i don't think a big company like Hollard should respond like that to its clients.
This is poor customers service and I don't think I will further recommend you guys or even continue with my policy.
Hollard you have breached our contract and legally i can take you to court to reimburse all my premiums for the 6 years that i have paid and than cancel your policy.
so we will meet in court.
Hollard you have breached our contract and legally i can take you to court to reimburse all my premiums for the 6 years that i have paid and than cancel your policy.
so we will meet in court.
24 Aug 2021, 14:19
Please see their private response. Hollard does not care about its clients anymore.
Hollard's response to my complain.
Hello Violet
We are sorry to hear that you are unhappy with the recent communication from Hollard regarding your premium increase.
Hollard found that in our Funeral policies, the actual claims experience is much higher than the expectation when the contract was initially priced. Hollard strives to make sure that we are there for our customers when they need us the most. One of the ways that we do this is to review our premium payments to ensure that they are sufficient to allow us to pay claims on an ongoing basis. We expect to payout more claims in the future, which is why we have had to apply the premium increase.
If you are unhappy about this, you may choose any of the following options:
· reduce the policy benefit– terms and conditions apply, or· the option to cancel your policy Once you have decided which option would best suit you, please contact customer services on: ***, or email ***.
Kind Regards
Escalated Complaints Team
24 Aug 2021, 14:19
Please see their private response. Hollard does not care about its clients anymore.
Hollard's response to my complain.
Hello Violet
We are sorry to hear that you are unhappy with the recent communication from Hollard regarding your premium increase.
Hollard found that in our Funeral policies, the actual claims experience is much higher than the expectation when the contract was initially priced. Hollard strives to make sure that we are there for our customers when they need us the most. One of the ways that we do this is to review our premium payments to ensure that they are sufficient to allow us to pay claims on an ongoing basis. We expect to payout more claims in the future, which is why we have had to apply the premium increase.
If you are unhappy about this, you may choose any of the following options:
· reduce the policy benefit– terms and conditions apply, or· the option to cancel your policy Once you have decided which option would best suit you, please contact customer services on: ***, or email ***.
Kind Regards
Escalated Complaints Team