Enough Already!
I have asked Hollard Consultants at least 7 times to stop calling me about add ons to my funeral policy and yet almost daily I receive calls. I am not interested today, I was not interested yesterday and I will not be interested tomorrow. I will call you when I want changes.. Please leave me alone. This frustration is making me want to cancel the policies I do have with you (after reading other reviews, maybe not a bad idea).
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Replies (4)0
Replies (4)
Hollard Life's replyOfficial
15 Sept 2021, 11:00Hello Justin
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We note that you engaged with one of our consultants yesterday afternoon to request for a copy of your policy document. Please advise whether you were offered add-ons to your policy during this interaction?
To address the multiple contacts made by our agents please provide us with the contact numbers they are calling you from (if it was made available). Can you recall the type of add-ons that were offered to you? This information will help us with our investigation on your complaint.
Kind Regards
Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We note that you engaged with one of our consultants yesterday afternoon to request for a copy of your policy document. Please advise whether you were offered add-ons to your policy during this interaction?
To address the multiple contacts made by our agents please provide us with the contact numbers they are calling you from (if it was made available). Can you recall the type of add-ons that were offered to you? This information will help us with our investigation on your complaint.
Kind Regards
Natasha Vos
Hollard Life's reply15 Sept 2021, 11:00
Official
Hello Justin
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We note that you engaged with one of our consultants yesterday afternoon to request for a copy of your policy document. Please advise whether you were offered add-ons to your policy during this interaction?
To address the multiple contacts made by our agents please provide us with the contact numbers they are calling you from (if it was made available). Can you recall the type of add-ons that were offered to you? This information will help us with our investigation on your complaint.
Kind Regards
Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We note that you engaged with one of our consultants yesterday afternoon to request for a copy of your policy document. Please advise whether you were offered add-ons to your policy during this interaction?
To address the multiple contacts made by our agents please provide us with the contact numbers they are calling you from (if it was made available). Can you recall the type of add-ons that were offered to you? This information will help us with our investigation on your complaint.
Kind Regards
Natasha Vos
's updateReviewer Update
15 Sept 2021, 14:11 Hi Natasha, No it was not during this interaction. The experiance made me question and request my policy documents afterwards. Just a side note, the NPS score and worrying complaints about Hollard is making me really question if I am with the right company, I am scared to leave my loved ones to have to go through this...
The marketing calls are wanting me to add more features to my funeral cover, I am not sure what all it is but I am not interested. When they call again and I have time to answer I will advise specifics.
The marketing calls are wanting me to add more features to my funeral cover, I am not sure what all it is but I am not interested. When they call again and I have time to answer I will advise specifics.
's update15 Sept 2021, 14:11
Reviewer Update
Hi Natasha, No it was not during this interaction. The experiance made me question and request my policy documents afterwards. Just a side note, the NPS score and worrying complaints about Hollard is making me really question if I am with the right company, I am scared to leave my loved ones to have to go through this...
The marketing calls are wanting me to add more features to my funeral cover, I am not sure what all it is but I am not interested. When they call again and I have time to answer I will advise specifics.
The marketing calls are wanting me to add more features to my funeral cover, I am not sure what all it is but I am not interested. When they call again and I have time to answer I will advise specifics.
's updateReviewer Update
15 Sept 2021, 14:21If it helps, the calls in the last few days have been from *** (6 Times), Previously *** (16 Times), also an ***
's update15 Sept 2021, 14:21
Reviewer Update
If it helps, the calls in the last few days have been from *** (6 Times), Previously *** (16 Times), also an ***
Hollard Life's replyOfficial
15 Sept 2021, 16:03Hello Justin
Thank you for the additional information. We will look into.
We acknowledge your concerns regarding the number of complaints and NPS score and assure you that we are continuously striving to improve our customers experience through the feedback we receive.
Kind Regards
Natasha Vos
Thank you for the additional information. We will look into.
We acknowledge your concerns regarding the number of complaints and NPS score and assure you that we are continuously striving to improve our customers experience through the feedback we receive.
Kind Regards
Natasha Vos
Hollard Life's reply15 Sept 2021, 16:03
Official
Hello Justin
Thank you for the additional information. We will look into.
We acknowledge your concerns regarding the number of complaints and NPS score and assure you that we are continuously striving to improve our customers experience through the feedback we receive.
Kind Regards
Natasha Vos
Thank you for the additional information. We will look into.
We acknowledge your concerns regarding the number of complaints and NPS score and assure you that we are continuously striving to improve our customers experience through the feedback we receive.
Kind Regards
Natasha Vos