Empty promises and delays

So disgusted by Hollard's Insurance. They have no regard for widows. There's no communication whatsoever regarding the status of my mothers claim which has been submitted 3 weeks ago. We had to go back and forth with Edgars and Hollard.

Due to the circumstances surrounding the deceased and the lockdown regulations, we submitted our claim late. Hollard advised us to write a late submission letter, which we did. When we followed up with Edgars, they advised us to contact Hollard. Hollard then advised us to get a letter from his family stating my mothers relationship with him, which we refused due to the conflict we had with the family in the past. How can they expect that from us, knowing very well the situation we had to go through in obtaining the documents and what most South African woman go through with their in-laws.

He was also legally on the policy. No documents was required stating their relationship when she opened the policy. Now all of a sudden additional documents is required.

The funny thing is that other insurance companies did not require any of the things Hollard require. My mother is still waiting for a call from Hollard, they promised to escalate the matter.

They very inconvenient, lack communication and inconsiderate during this pandemic.