Empty promise.

My name is Ophan Mabasa of hollard funeral cover policy of ID ********** 568083. I have claimed on thursday 31 of may 2018 and was promised payout within 48 hours, today is 2 june 15.54 pm still no pay out. I have several refs, calling and still today i tried but call centre is closed. When we join this s**t we are promised pay out in 24 hours, is three days 24 hours. Now my dad funeral we shot of things, food after paying from 2016 and this what I get, nothing. Refs ********** 864 and ********** 464,