JG
Jaene G
1 reviews | Active since Oct 2020
20 Oct 2020, 11:17
Edgars Life Insurance
Hollard Life Insurance on my Edgars account I have paid my Edgars in full on 17 August, but the Hollard Life insurance Premium AND service fee were charged on 8 September. I have phoned AND emailed them to ask why I was charged the premium and WHERE did I signed up for it. I was told it will be followed up, just to find out that I have been charged for this AGAIN in October. Edgars client service just revered me back to Hollard AGAIN!!!!!!! I need this premiums to be reversed and the service fees credited to my account!!!!!
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Replies (2)
Hollard Life's replyOfficial
21 Oct 2020, 12:43 Hello Jaene Greeff
We are sorry that your experience has led you to contact us with a complaint.
Please provide us with you policy or debit order reference number to enable us to investigate.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
Please provide us with you policy or debit order reference number to enable us to investigate.
Regards
Hollard Group Complaints
Hollard Life's reply21 Oct 2020, 12:43
Official
Hello Jaene Greeff
We are sorry that your experience has led you to contact us with a complaint.
Please provide us with you policy or debit order reference number to enable us to investigate.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
Please provide us with you policy or debit order reference number to enable us to investigate.
Regards
Hollard Group Complaints
JG
Jaene G's updateReviewer Update
21 Oct 2020, 15:25Thank you for reacting.
This is the reason for my complaint. I did not receive ANY documentation, so all I can give you is my Edgars account number and my Edgars card number. The amount is only 0.44 cents, but the Admin fee is R30, while my account was paid up in August!!! In Sept the charges was added to my account that was paid up, I immediately contacted Edgars, who gave me a number for Hollard, but nothing was sorted out. AGAIN on my October statement charges and premiums were added. PLEASE REVERSE ALL THE COSTS, AS I DID NOT SIGN UP FOR THIS!!!!!!!
Account Number ***
Card Number ***
This is the reason for my complaint. I did not receive ANY documentation, so all I can give you is my Edgars account number and my Edgars card number. The amount is only 0.44 cents, but the Admin fee is R30, while my account was paid up in August!!! In Sept the charges was added to my account that was paid up, I immediately contacted Edgars, who gave me a number for Hollard, but nothing was sorted out. AGAIN on my October statement charges and premiums were added. PLEASE REVERSE ALL THE COSTS, AS I DID NOT SIGN UP FOR THIS!!!!!!!
Account Number ***
Card Number ***
JG
Jaene G's update21 Oct 2020, 15:25
Reviewer Update
Thank you for reacting.
This is the reason for my complaint. I did not receive ANY documentation, so all I can give you is my Edgars account number and my Edgars card number. The amount is only 0.44 cents, but the Admin fee is R30, while my account was paid up in August!!! In Sept the charges was added to my account that was paid up, I immediately contacted Edgars, who gave me a number for Hollard, but nothing was sorted out. AGAIN on my October statement charges and premiums were added. PLEASE REVERSE ALL THE COSTS, AS I DID NOT SIGN UP FOR THIS!!!!!!!
Account Number ***
Card Number ***
This is the reason for my complaint. I did not receive ANY documentation, so all I can give you is my Edgars account number and my Edgars card number. The amount is only 0.44 cents, but the Admin fee is R30, while my account was paid up in August!!! In Sept the charges was added to my account that was paid up, I immediately contacted Edgars, who gave me a number for Hollard, but nothing was sorted out. AGAIN on my October statement charges and premiums were added. PLEASE REVERSE ALL THE COSTS, AS I DID NOT SIGN UP FOR THIS!!!!!!!
Account Number ***
Card Number ***