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ABIGAIL C
1 reviews | Active since Jan 2013
04 Oct 2022, 14:28
edgars club benefit and hollard staff not know there work keeping you online and cannot explain what the problem is or if documents is outstanding.
I am very unhappy with the edgars club benefit that was suppose to be paid out within 48 hours it has now been 3weeks and they keep on saying that they are waiting for RCS to send a statement. Can edgars not get the statement and send it to Hollard so that they can just pay out the money My mother has been a edgars member for over 30 years to get this treatment now that she passed away.
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Replies (3)
Hollard Life's replyOfficial
04 Oct 2022, 14:54Hello Abigail,
We are saddened to hear about the loss of your mom. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply04 Oct 2022, 14:54
Official
Hello Abigail,
We are saddened to hear about the loss of your mom. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated Complaints Team
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ABIGAIL C's updateReviewer Update
04 Oct 2022, 15:03This is whats making me angry its first 2days than 10days now its again 5days.
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ABIGAIL C's update04 Oct 2022, 15:03
Reviewer Update
This is whats making me angry its first 2days than 10days now its again 5days.
Hollard Life's replyOfficial
04 Oct 2022, 15:32Hello Abigail,
I fully understand your frustration in this matter and i can assure you i am following up on my side to make sure that this matter is resolved as soon as possible.
Kind Regards,
Escalated Complaints Team
I fully understand your frustration in this matter and i can assure you i am following up on my side to make sure that this matter is resolved as soon as possible.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply04 Oct 2022, 15:32
Official
Hello Abigail,
I fully understand your frustration in this matter and i can assure you i am following up on my side to make sure that this matter is resolved as soon as possible.
Kind Regards,
Escalated Complaints Team
I fully understand your frustration in this matter and i can assure you i am following up on my side to make sure that this matter is resolved as soon as possible.
Kind Regards,
Escalated Complaints Team