TM
Thembeka M

1 reviews | Active since Nov 2022

10 Jan 2023, 14:53

Edgar's and Hollard Account Protection Plan

I opened an account with edgars of years back, and that when I indirectly introduced to hollard as it they offered account protection plan for the Edgar's.

Fast forward I lost my job in July 2021, and was able to keep up with my monthly installment I defaulted even now I'm still not working, so they called me like any other creditors would for collection of outstanding amount still wasn't able to pay. OK so I wrote on hellepeter so that I will reach the hollard and yes they allocated a case number and requested supportive documents of which I produced and they sent me correspondence on the 19th of December 2022

I Qoute "Good day, your claim has been unsuccessful. *** Please contact IUA Business Solutions on *** within 3 months should you have any queries. IUA AuthFSP. T&Cs & std rates." unqoute.

I then called them to enquire as for the reason to decline my application and they said that it because in my U19 it stated that my contract ended and not terminated of which it left me confused because I was paying my premium with the same money I received from my contracted terminated job and now they're refusing to settle my edgars accounts.

I'm just tired now I have exhausted all option available to me to avoid being blacklisted.

These companies will make any excuse under the sun not to payout claims. I have no fight left in me.

They have the ordisity to send me this after declining my claim

Hello From Hollard, due to your APP claim, RCS has stopped purchases on your store account *** and we are unable to collect your insurance premiums. Please contact IUA on *** to make alternative payment arrangements, or RCS on ***about the status of your account. Lic Life Insurer & Auth FSP. TCs & Std rates apply.

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Replies (1)
Hollard Life
Hollard Life's reply10 Jan 2023, 15:38
Official
Hello Thembeka,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,

Escalated Complaints Team