EDCON/HOLLARD INSURANCE ********

Good Day,

I am so frustrated. My Mom who passed away on the 20th January 2021 has a family provider plan, personal funeral plan with Edcon/Hollard.

Nobody at Edgars is able to assist me except to give me paperwork to submit to Hollard and that's apparently all they can do. Hollard whos details on line in Cape Town is incorrect. The Bellville branch is closed the Cape Town branch has moved yet their info online is not changed, so today we drive up and down all day. When we finally locate them in true fashion the walk in centre cannot assist. He gives me a number to call and to his on surprise that number has also changed, I now have called 7 different numbers to assist with a claim.

I have emailed all the necessary documentation a week ago. Still no confirmation of a receipt of my email. Nobody is answering the phone and all my airtime is just wasted by being kept on hold. No one to help...if you get through to someone they can only assist to give a quote to get a policy and take your money.

How exactly are we supposed to pay for her funeral if we cannot get hold of anyone????? We cannot even grieve her loss because we are dealing with (I cant even say *********** people) because I have not been able to get hold of anyone to help. Seriously what is the point of funeral or life benefits. I'm sure this is done on purpose to frustrate you to the point where you give up and just leave it and they have successfully banked your money.

I will be going to the papers if this is not resolved and I mean as in resolved yesterday. Are you seriously telling me that a return email to acknowledge receipt is so hard to send out?????

This service is beyond pathetic...yet their adverti*****ts are 24-48 hours. Yeah Right.