MP
Mashilo P
1 reviews | Active since Nov 2019
05 Feb 2021, 04:51
Edcon parental funeral claim
On the 26th-01-2021 I have sent my documents for funeral claim and the following day Hollard sent me an sms for my Ref no and they said I will get paid within 48 hours since I can't get hold of them telephonically via their customer service numbers.
On the 2nd-02-21 I made a follow up regarding my claim they said I will get a response from them within 48 hrs and they dnt keep their promises.
Kind Regards Mashilo
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Hollard Life's replyOfficial
16 Feb 2021, 15:46Hello Mashilo
Please accept our sincere condolences on the loss of your loved one. We apologise for the poor service you experienced during your time of need.
Your matter has been escalated to the Customer Resolutions Team and someone will be in touch as soon as possible.
Wishing you and your family strength.
Kind Regards
Hollard Complaints Team
Please accept our sincere condolences on the loss of your loved one. We apologise for the poor service you experienced during your time of need.
Your matter has been escalated to the Customer Resolutions Team and someone will be in touch as soon as possible.
Wishing you and your family strength.
Kind Regards
Hollard Complaints Team
Hollard Life's reply16 Feb 2021, 15:46
Official
Hello Mashilo
Please accept our sincere condolences on the loss of your loved one. We apologise for the poor service you experienced during your time of need.
Your matter has been escalated to the Customer Resolutions Team and someone will be in touch as soon as possible.
Wishing you and your family strength.
Kind Regards
Hollard Complaints Team
Please accept our sincere condolences on the loss of your loved one. We apologise for the poor service you experienced during your time of need.
Your matter has been escalated to the Customer Resolutions Team and someone will be in touch as soon as possible.
Wishing you and your family strength.
Kind Regards
Hollard Complaints Team