EDCON FINRITE BY HOLLARD IS A ****

I have submitted my phone for repairs, I paid the excess fees and weeks have passed while yoyur company is giving me the run around.

When I called in after weeks of going back and forth I was told that my phone failed Q.C and I must expect a call from you to discuss the way forward hence you need to replace me with a new phone.That call back never took place, I waited and waited... Saturday 13th of March I went to the Edgars store seeking assistance from them hence I took the phone from them along with insurance but to my surprise Edgars said that they nolonger have anything to do with Finrite by Hollard and so I must talk to the insurance c ompany myself which is you the very same insurance that has been giving me the run around. I made a call on the very same day from the Edgars store in Gateway mall (Durban). I got ahold of one advisor who told me that they plan to give me an iPhone SE which is less than my cover amount , which is totally different to the iPhone 8+ that I had. Taking up the insurance I was told that incase of theft or demage I will be replaced with the identical phone that I had. I declined the iPhone SE because its value is well below the value of my iPhone 8+ (plus) , I requested that I am given an iPhone 8+ (plus) even if it means that I add money on top of the maximum cover amount of R13000, the advisor told me that their warehouse is closed because its a Saturday which made sense. I agreed to call on Monday hence I was dead on the fact that I want an iPhone 8+ and not the SE that they were offering. Monday the 15th of March I called the insurance company (Finrite),spoke to one of the advisors once again, I was told tha yes their warehouse does have the iPhone 8+ in stock, I was glad to hear this hence its what I wanted to hear. I wanted to place an order for it and I was told that the warehouse will give me a call to book the phone for me and schedule the delivery etc. Tuesday the 16th of March I never received the promised call from the supposedly warehouse department. I called in once again f or the 100th time to enquire as to what the hell is going on with my claim, the first advisor placed me on hold for over 20 minutes and dropped the call on me. I called again, spoke to another advisor who **** and said they are having difficulties with hearing me immediately after I told them my query and that their colleague placed me on hold and dropped the line on me. I called for the third time in a row only to be told that their systems are down now. I am sick and tired of this, I WANT IT RESOLVED NOW BEFORE I TAKE LEGAL ACTIONS. What kind of customer service is this? This is my first claim after being with this company for well over a year and this is the treatment I receive from you? wow, what a disappointment. MY POLICY NUMBER: CEL***P MY CLAIM NUMBER: EDCLMC*** MY CONTACT DETAIL: *** CALL ME AND RESOLVE THIS BEFORE IT GETS UGLY, I HAVE HAD ENOUGH OF YOU AND THE NEXT CALL YOU RECEIVE FROM ME WONT BE A GOOD ONE.