Edcon and Hollard Insurance

I have a account protection plan with Edgar's which is administered by Hollard insurance. June this year I was retrenched my account was up to date and I had notified Edgar's of my retrenchment, paperwork sent and I used all channels WhatsApp,email to submit so covered everything. I don't hear from Hollard this whole time but I keep getting threatening emails from black and associates Edgar's legal guys that my account is in arrears. I let them know Hollard has not responded to my claim. Still keep getting calls from the legal guys. I tell them they should rather call Hollard as I have been waiting 5months for a response,I called Hollard no one picks up,asked for a call back ten times no one calls. Send an email no response,send a complaint email no response. So finally a response that it has been paid but obviously the account has occurred interests as per normal, Hollard decides to pay R500 short of the full amount now I am liable for their actions they are mad best believe I won't pay nothing.

Edcon terrible service and Hollard terrible service. Once Hollard pays the account will be closed permanently,no wonder they had to go into business rescue.