Easy to pay but difficult to claim - Dissapointing!

Dissapointing..

I have been assisting my Dad with his claim, sending emails, submitting the needed documents and communicating with hollard for the past few weeks.

My Dad had a policy taken out about 2 years ago on my his aunt who passed on 5th March 2025 but the claim is taking so long to be processed due to numerous reasons. We have gotten to the point where we've really had enough.

All the documents has been submitted as requested and resubmitted as requested for the few times they either claimed they've never received our emails or found a new reason to reject copies for something new found which is such a frustration because I feel, when assessing, you should spot things that is not in line with your compliamce rules and regulations, not accept the documents and each time have a new reason for decline.

Safe to say that all documentation is in and accepted after more than 5-6 submissions but as of 9th April 2025 - smses received regarding another outstanding document which we never knew was needed.

Dr's letter needed and reason being due to the date of death being on the 5th April and Drs section on DHA 1663 was signed 8th April 2025... This is so tiring to say the least. Never have we Thought that this hollard policy would be such a big ###!

Monthly premiums were paid with out issues, money was accepted with no decline but coming to the claim, is the biggest headache of back and forth.

My Dad is on the road working and having to deal with feedback from hollard declining and requesting something new every 2nd day, causing him to set time aside to call home and get me to assist not having to further delay but this has gone way to far, more than 2 weeks passed since the claim has been submitted with no success.

I honestly, would never advise Hollard to anyone.