WB
William B
1 reviews | Active since Jan 2022
17 Jan 2022, 12:46
Easy money for Hollard Insurance
Last year 2021, I dropped my funeral policy as Hollard twice increased their premiums making it unaffordable to maintain. The increases were exhorbitant.
I learnt through News24 on the 19 August 2021 that the Insurance Industries Regulator ruled this behaviour as an ******** ACT.
Now, my dropping of the funeral policy simply means "easy money" for Hollard Insurance as I lost several thousand rand paid in.
Did you fellow South Africans known of this, and were you too victim of an ******** act by Hollard. Think about it
William B
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
17 Jan 2022, 15:06Hello William
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards
Escalated Complaints Team
Kind Regards
Escalated Complaints Team
Hollard Life's reply17 Jan 2022, 15:06
Official
Hello William
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards
Escalated Complaints Team
Kind Regards
Escalated Complaints Team
Hollard Life's replyOfficial
20 Jan 2022, 08:21Hello William
Thank you for your patience while we looked into your matter. We can confirm the the increases are not ******** and that we have kept the FSCA appraised at all times regarding our decision to increase premiums. We have provided the FSCA with all relevant information for the increase.
Thank you for your patience while we looked into your matter. We can confirm the the increases are not ******** and that we have kept the FSCA appraised at all times regarding our decision to increase premiums. We have provided the FSCA with all relevant information for the increase.
Hollard strives to make sure that we are there for our customers when they need us the most. One of the ways that we do this is to review our premium payments to ensure that they are sufficient to allow us to pay claims on an ongoing basis. We expect to payout more claims in the future, which is why we have had to apply the premium increase.
Kind Regards
Escalated Complaint Teams
Kind Regards
Escalated Complaint Teams
Hollard Life's reply20 Jan 2022, 08:21
Official
Hello William
Thank you for your patience while we looked into your matter. We can confirm the the increases are not ******** and that we have kept the FSCA appraised at all times regarding our decision to increase premiums. We have provided the FSCA with all relevant information for the increase.
Thank you for your patience while we looked into your matter. We can confirm the the increases are not ******** and that we have kept the FSCA appraised at all times regarding our decision to increase premiums. We have provided the FSCA with all relevant information for the increase.
Hollard strives to make sure that we are there for our customers when they need us the most. One of the ways that we do this is to review our premium payments to ensure that they are sufficient to allow us to pay claims on an ongoing basis. We expect to payout more claims in the future, which is why we have had to apply the premium increase.
Kind Regards
Escalated Complaint Teams
Kind Regards
Escalated Complaint Teams