Duplicated Policies Refund & Old Policy cancellation

I have Lodged Query *** for a Full refund on Duplicated policies and the Old once must be cancelled.

I have a few Funeral Policies with Hollard and in 2016 I requested my policies to be updated and instead of the Consultant updating my Policy duplicate policies were created and has been paying duplicate policies (*** / ***0 - MG Nteo) & (*** / ***1 - MS Brandsel) and the policy *** was cancelled erroneously as it should have been escalated for Refund. I want to be refunded from the Inception on Both policies from the Day the Updated policies were Created.

I spoke to Cynthia Cuna from Hollard Helpdesk and to date No correspondence concerning the Matter