gH
george H
1 reviews | Active since Feb 2014
20 Mar 2015, 23:16
Dont use these people.
My wife had insurance with Hollard. She passed away in September. Since then it has been one excuse after the next and more and more forms to sent through. I requested a copy of the agreement between my wife and Hollard and ...surprise... no response... I requested a recording... surprise... no response... Now to top it all off I have found that Hollard is STILL deducting money for the policy 5 months after my wife passed away. I have gone to the ombudsman now. I have sent many e-mails, phoned more than I would like.... now its time to spread the word through social media... be careful of this company... bad to respond... always want \another"form completed"
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Hollard Life's replyOfficial
23 Mar 2015, 16:03Hello georgehepburn,
Thank you for bringing this matter to our attention. Please accept my deepest sympathy on your loss.
I have followed up regarding your request for the calls and this has been requested and will be sent to you.
Regarding the documents that are being requested, this was advised to you on 4 September 2014 and has not been received and therefore the claim cannot be processed without it.
I have further requested feedback on the debit orders and you will be contacted to advise of this and any further concerns you may have in this regard.
Please feel free to contact me should you require additional assistance.
Regards
Lynn Buys
Complaint Manager
lynnb@hollard. co.za
Thank you for bringing this matter to our attention. Please accept my deepest sympathy on your loss.
I have followed up regarding your request for the calls and this has been requested and will be sent to you.
Regarding the documents that are being requested, this was advised to you on 4 September 2014 and has not been received and therefore the claim cannot be processed without it.
I have further requested feedback on the debit orders and you will be contacted to advise of this and any further concerns you may have in this regard.
Please feel free to contact me should you require additional assistance.
Regards
Lynn Buys
Complaint Manager
lynnb@hollard. co.za
Hollard Life's reply23 Mar 2015, 16:03
Official
Hello georgehepburn,
Thank you for bringing this matter to our attention. Please accept my deepest sympathy on your loss.
I have followed up regarding your request for the calls and this has been requested and will be sent to you.
Regarding the documents that are being requested, this was advised to you on 4 September 2014 and has not been received and therefore the claim cannot be processed without it.
I have further requested feedback on the debit orders and you will be contacted to advise of this and any further concerns you may have in this regard.
Please feel free to contact me should you require additional assistance.
Regards
Lynn Buys
Complaint Manager
lynnb@hollard. co.za
Thank you for bringing this matter to our attention. Please accept my deepest sympathy on your loss.
I have followed up regarding your request for the calls and this has been requested and will be sent to you.
Regarding the documents that are being requested, this was advised to you on 4 September 2014 and has not been received and therefore the claim cannot be processed without it.
I have further requested feedback on the debit orders and you will be contacted to advise of this and any further concerns you may have in this regard.
Please feel free to contact me should you require additional assistance.
Regards
Lynn Buys
Complaint Manager
lynnb@hollard. co.za