DONT USE HOLLARD FUNERAL POLICY CLAIM

I will not recommend Hollard Funeral to anyone. We put in a claim after my Father passed away, firstly the e mail address on the form is incorrect. When I phoned to see the progress on the claim, I was then told the e mail address on their forms is incorrect. Seriously this is a big company and they don't correct that. How shocking and unprofessional is that. I then sent the documents to them on the new e mail address, that was a week ago. They say they pay out within 48 hours but we have still not been pay out for the policy. When I have phoned they say they will get someone to get back to you but no one does. When I phoned today the lady tells me that the claim will be given to someone today to be reviewed. Really so for a company that says they will payout with 48 hours we are now sitting at 6 days later and no one has even looked at the claim. This is disgusting to treat families like this during this extremely emotional time. Clientele paid out within 48 hours and kept sending SMS's to us keeping us up to date with the status of the claim.