DONT TAKE A HOLLARD FUNERAL POLICY

In November, I got an email regarding a premium increase on my funeral policy (Kaizer Chiefs policy) On the email it said we can call in and speak to an agent should we not be happy with the increase and they would assist us to either Reducing the sum assured, Remove insured etc. to accommodate our finances.

At the time, I was paying R635.43 - The increase they wanted was R698.98 which in my opinion is extremely high for a funeral policy. So I called them to ask if i reduce my initial amount insured to R40 000, what would my payment be - they advised it would be R525.89 - I specifically asked her about the escalation if it would fall away (meaning I've been paying since 2016 on this policy, would I loose the escalation that we get yearly) she said it would be recalculated. I wanted to know what amount my family would get out if something happened to me now, she said they have to re-calculate it and then in December I could call for my new policy schedule. I requested my new policy schedule and now I see not only did the premium increase (which she NEVER told me would happen as what is the point in getting us to call you to reduce amounts only for you to give us an amount that isn't including your set increase!!!!??? Now I call again to find out about this new premium, only to find out the following: 1. I've lost YEARS in escalations because of downgrading the initial policy amount (so I've been paying over R600 per month - and THROWN all that money away!!!) 2. My husband's cover also had to be reduced as he cannot have more payout than me 3. I've got totally incorrect information and lost THOUSANDS of Rands because their people didn't give me the correct FACTUAL information at the time to make an INFORMED decision.

Hollard is pathetic, they say that they will give you FACTS and not advice, BUT THEIR "FACTS" aren't even correct!!! I want to know WHO is going to sort this out now???? I want to know how can you give people options to do things and then turn around and allow them to loose YEARS of escalations. That's *****ing out and out.