Dont get cave with hollard legal they legal ****** to work there way out from not helping you

Am so disappointed in the level off service i receive with hollard a company am insured with for more than 10 years , I never needed help as what i needed today ,I never use my legal police with hollard but today i realized it's just a **** ,the legal team at hollard don't assist their clients they look for ways for not to help you, They will always refire you to a different company or a different way to assist you as long as ,they don't have to do anything , I was looking for hollards number online and by mistick called legal wise ,they so professional and no what they doing, the lagel giudice i got from a company that am not a client off ,The clients told me SIR the bodycorpret don't have a right to cut your light or minimza how much elecricete to you buy ,so they can take 50% of the amount of the amount of prepaid electricity you buy, My account of levies is paid up today.the end of the call legalwise was unable to help me ,as they said the draft up a letter sent it to the body corporate ,just to find out i called the wrong number. Then i got the correct number to hollards i call them 6 times and everytime am about to speak to a legal consultant at hollard the call cuts ,fine i got a hold of a consultants and he told me there nothing they can do and i need to go to the ombudsman, and go pay thm and wait 2 years to get this matter sorted out, The hollard consultant as me so many unnecessary question just so hollard don't help but yet am paying thm every month with the difficulties of lookdown ,i wont have food at home but made sure hollard gets paid every month and now when i need them they tell me there nothing they can do i even spoke to the team leader and she told or promise me she send me a email ,and i need to wait 24 hours but i need the help now . That was this morning and still I didn't receive any email from the hollard team leader or the rude consultants that were looking for a way not to help me clearly get paid not to help the clients and find ways to push the blame .

I have the call recording if you need it CEO