Don't care principle

I have been retrenched and emailed a request to change the banking details, as you battle to get through to they call centre. The email was received. To receive a email two month later saying they bever received a payment . when i called yesterday 1/9/2021 i was told they can't re-instate my policy which i had for do many years. To be told to open. New policy and the waitibg period stands. The consultant tells me how sorry she is, how does that help. When Hollard does as they feelbits correct. I am furious with them. I will seek insurance from other providers. I email them my change of banking details. They emailed me documents to fill and ny debit orders where done. Old mutual, 1life. They seem to he professional at their job even through Covid as it seem to be a big excuse for a lot of companies.