Documents Access

I received a message from Hollard informing me of the increase. I opened a funeral cover for my mom's older sister in 2014 and realised that her middle name is spelled incorrectly. I have been trying to correct that but Hollard is telling me the biggest nonsense that I cannot access documents and need Nonhlanhla's approval. This is strange as I am the one paying for the policy and without any fail, Hollard deducts money from my account. They are quick to send yearly increments but no documents are documents are ever sent parallel to the increase. Now that I need to access documents to check if the middle name has been corrected and the amount covered as the premium has increased 3 times from when I started. Now I need to cross mountains to access documents that you are happy to deduct premiums from. What a load of *******.