1 reviews | Active since May 2015
Do not buy any life cover from Hollard
Do not buy any life cover from Hollard <br> Please read below mail: As the life cover was rejected from Hollard after one year<br> The above-referenced claim was in effect at the time of November 2015. This is the many attempts by me to follow up on the above-referenced policy. Hollard has failed to keep us the customer informed as to status, so we have had to keep reaching out hoping for even a sliver of status information.<br> It has been over 90 days from the submitting of the original documents to Maggie Petersen on the 08 December 2015. After submitting the above and doing the ground work for the completion of your documentation, you as Hollard duplicate the very same documentation. There was NO legitimate reason given other than \we are obtaining medical records\" in verifying information.At this time, we are growing impatient and we cannot seem to get a straight answer out of Hollard and we do not know what else to do. It appears that Hollard is ********ly delaying the payment of this claim, and we cannot get a straight answer as to why medical records have not been obtained some 90 days after passing.<br> We need an immediate response to this request for payment. "
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
