Distasteful & ******* service

A funeral claim was lodged on 19/09/2022 then the consultant sent a form to be populated & submitted as part of the claim process. On the 20th September 2022 the said form was send back to the consultant (Piwe Musa) & he confirmed that he received them but he is booked off sick. A follow-up was made on the 21/09/2022 & no response was received.

On the 26th September 2022 the claim is still not attended to. We emailed him & he did not bother to respond until we had to send it to another consultant (Xolani) to assist. This is absolutely utter ******* as he did not even submit the claims form to the claim department.

I am not sure if 1 consultant at Hollard life is on leave should the claims not be processed until they are back from their leave?

Hollard your employees can do better. This consultant could have had the decency to send the claim to their colleagues to process. It is a week later & no claim has been processed. We are again at point 1 of resubmitting all documents