NM
Nonkululeko M
1 reviews | Active since Jul 2015
12 Feb 2024, 11:19
Dissatisfied with Hollards service delivery (poor service)
I am very disappointed with Hollard funeral cover. I put in a funeral claim form on the 07th of February 2024. Its the 12th of February 2024 today and the claim is still not paid out. I would never advise someone to join Hollard funeral cover as it is a ****. They commit to 48 hours turn around time to just make a person join the cover otherwise their service delivery is very poor. Its very frustrating to deal with such a company especially when you are grieving, I honestly wouldn’t advise anyone to join Hollard. You will be grieving and entirely financially frustrated at the same time.
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Replies (2)
Hollard Life's replyOfficial
12 Feb 2024, 11:28Hello Nonkululeko
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team
Hollard Life's reply12 Feb 2024, 11:28
Official
Hello Nonkululeko
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team
NM
Nonkululeko M's updateReviewer Update
12 Feb 2024, 12:19This is not true, its the 3rd day from the 9th today and no money has reflected. What happened to payment being done within 48 hours. You don’t even update your clients of the progress of their claims, I have to be the one calling. The service team is also unprofessional, I called in on the 10th and they answered the phone and go on with their business while I am on the line. I called in today and was told that the payment request hasn’t been send yet, to my surprise you are stating a different story. Hollard is just heartless, all ya’ll care about is our debit orders and you discard our feelings.
NM
Nonkululeko M's update12 Feb 2024, 12:19
Reviewer Update
This is not true, its the 3rd day from the 9th today and no money has reflected. What happened to payment being done within 48 hours. You don’t even update your clients of the progress of their claims, I have to be the one calling. The service team is also unprofessional, I called in on the 10th and they answered the phone and go on with their business while I am on the line. I called in today and was told that the payment request hasn’t been send yet, to my surprise you are stating a different story. Hollard is just heartless, all ya’ll care about is our debit orders and you discard our feelings.