1 reviews | Active since Dec 2025
Dissatisfied and disappointed by hollard cell phone insurance.
I had an insurance with hollard for cellphone bought at Jet. There was a loss of a phone and it was used by my niece, i then logged a claim aand they wanted proof that iam the primary caregiver of the child, then i submitted a court order but the claim was declined with reason that the child is not my immediate family. i was not satisfied with the reason for declined i then lodged a complain. Today i get i get a message with a different reason wow see below. Subject: Complaint Resolved Hello Ms Hollard Complaint Reference: HOL-340161-12 25
Date Received: 19 December 2025
Policy Number: EDC***
Thank you for allowing us the opportunity to look into your complaint. We have finalized our investigations, and your complaint has been resolved. We have received and assessed your claim. After carefully reviewing all available information relating to your
claim, we cannot accept your claim for the following reasons: • Lack of loss prevention
To understand our decision, please refer to your policy wording under section:
17.7 Prevent loss
You must try to prevent the loss wherever possible. How do you really prevent a loss. They are ****mers
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We have received and assessed your claim. After carefully reviewing all available information relating to your claim, we cannot accept your claim for the following reasons:
• Lack of loss prevention
To understand our decision, please refer to your policy wording under section:
17.7 Prevent loss
You must try to prevent the loss wherever possible.
If you are still not happy with our decision, you may write to our internal adjudicator, who will independently review the decision to make sure you have been treated fairly. You can send an email to *** and give all the relevant details or any additional information that will help the adjudicator in making the final decision.
Kind regards.
Hollard.
We have received and assessed your claim. After carefully reviewing all available information relating to your claim, we cannot accept your claim for the following reasons:
• Lack of loss prevention
To understand our decision, please refer to your policy wording under section:
17.7 Prevent loss
You must try to prevent the loss wherever possible.
If you are still not happy with our decision, you may write to our internal adjudicator, who will independently review the decision to make sure you have been treated fairly. You can send an email to *** and give all the relevant details or any additional information that will help the adjudicator in making the final decision.
Kind regards.
Hollard.
As constructive feedback, I would recommend that the insurer revisit the policy position on who may use an insured device. In today’s reality, mobile phones are often shared responsibly with extended family members. Insurance cover should reasonably allow for this, or at the very least clearly and explicitly state any limitations upfront to avoid unnecessary claim disputes and frustration for customers.🙏🏾
As constructive feedback, I would recommend that the insurer revisit the policy position on who may use an insured device. In today’s reality, mobile phones are often shared responsibly with extended family members. Insurance cover should reasonably allow for this, or at the very least clearly and explicitly state any limitations upfront to avoid unnecessary claim disputes and frustration for customers.🙏🏾