SM
Sibongile M

1 reviews | Active since May 2018

01 May 2018, 03:27

Dishonest, Unreliable and ***********.

We made a claim over a month ago and to this day we havent received anything. When we made the claim , we were told that we gave incorrect information when we opened the policy over 10years ago, we didnt dispute this and sent the correct one however they insisted on looking for the call recording which was over a decade ago. Noone ever called back to make a follow up and each time we called , we were put on hold or transffered from pillar to post and my emails stopped being answered . In the midst of this horrible service, hollard deducted more money for our monthly premiums without any communication from them. It is very unfortunate that such a renowned company does this to people in their time of need and offers such horrible services when money needs to be paid. Hollard has caused such a great inconvienience to my family and they are not to be trusted.

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Replies (1)
Hollard Life
Hollard Life's reply02 May 2018, 11:05
Official

Hello Bongi@89

Thank you for contacting us.

I am sorry for the experience you had during this difficult time and the financial inconvenience that you have suffered.

Please refer to the email sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

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