Disgusting service/internal issues not surpose to effect clients

I have an existing policy with Hollard for over 20 years, I wanted to make some changes to it which i called in on Friday 16/11/2018 i was advised they can not cause it does not give them the option to add spouse my call was logged for their IT to resolve and i was told that the call centre agent will give me a call back, it is wednesday 21/12/2018 no call as yet.

So i once again phoned in on the phone for 20 minutes just to hear that it is still not resolved. i then waited another 10 min to speak to a team leader Claudette Joster rude........... interupting while i am speaking....... and still i have no answer oh and the manager was first in a meeting now on tea break, then they are not sure whether she/he is there and will be able to call me back.

how can a company like this have IT issues? you are playing with life's here or has the money became to important that you forgot what your business is about...

i want an superior person to phone me back.