disgusting service from Hollard/Ackermans, -0% doesn't serve any justice.

I'm writing this on behalf of my mum. In 2015 my mum was cornered and approached by a Ackerman's & Hollard sales agents at on of the Ackermans stores to take an accident cover.

She then did unknowingly so that's this would be a day dream nightmare. After 6 years having this policy no document has been sent to her to view and see the blue print of the detailed plans? Her Ackerman's monthly installments have been rocketing and rising day in day out and as a concerned child i advised her to check what could be the reason. Only to visit the JABULANI ACKERMAN'S store and she was shoved off and told that she would then have to call Hollard directly! Like hello what business are you all running, (so its easy to take a plan, then hard to provide answers to your "customers" which Id say "victim"s as it seems like you targeting townships with this **** of having people taking the plan!). My mum then had no where to turn to as she never receives any sort of communication. I've sent an email to *********** since last year there's never been any response. I've just tried calling their Head office and the reception lady is gob smacked when i ask "Ackermans Hollard" and she then provided **********. I try the number and after ages of been camping on their IVR i get to Thabo who says he can not hear me, i request he calls me back and he says he will do so when free as they are currently experiencing calls "feed up customers i bet" !!!!!!!! OMG CALL ME ASAP TO RESOLVE THIS MESS AND TO RELEASE MY MUM FROM THIS NIGHTMARE. As a matter of fact get your CEO to get in touch with me.