Disgusting service from Hollard

I am fed up with emailing the same details while I'm grieving for my mother as if I have the time for all this back and forth. I submitted my claim last Friday and provided all the required documents. I keep getting the same automated response with a generic body advising of missing information which I have sent countless times. I've been paying this policy without claiming and defaulting and now it's time to pay but you can't even give me a courtesy call in the trying time I am going through. I'm sick and tired of the treatment by Hollard and want my money paid to my account so that I can bury my mother in peace!!!!!!

I can't even use the website because it has outdated information. Get your act together Hollard and give customers the service they deserve