1 reviews | Active since Nov 2016
Disgusting service from Hollard
I’m very disappointed and disgusted by the treatment I am getting from Hollard regarding my funeral claim. I took the cover and included my parents, unfortunately my dad passed away due to COVID. Upon me taking this cover I was informed that covid related deaths are covered with immediate effect. To my surprise now when I submit my claim all of a sudden Hollard wants me to provide lab results for my dad. Unfortunately when my father was admitted the hospital did the rapid test and not the lab test. The treating doctor provided the letter confirming the same. Hollard is still insisting on the lab results and refusing to make the payment. Nowhere in their documents it’s stated that only lab results will be accepted! Even in future, how do I force the doctors or hospital to do lab tests should I or any of my family members be admitted due to covid? I’m so disappointed in Hollard and I am cancelling all my policies with them!
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our complaints team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Regards.
Escalated Complaints team
We are saddened to hear about the loss of your father. Please accept our condolences.
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our complaints team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Regards.
Escalated Complaints team
We are sorry for the delay in responding to your matter. We have reviewed your claim and our claims team is busy processing the claim.
We will provide feedback as soon as the claim has been processed.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter. We have reviewed your claim and our claims team is busy processing the claim.
We will provide feedback as soon as the claim has been processed.
Kind Regards
Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your claim has been paid.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your claim has been paid.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos