MM
Mary M
1 reviews | Active since Aug 2022
25 Apr 2023, 08:18
Disgusting service for funeral payout
I am very disgusted in the service we getting from Hollard insurance my mother took out a funeral policy through pep stores and pays her premiums every month my brother passed away on the 31st of March 2023 and they still haven't paid out our funeral claim they giving us a run around about doing investigation into seeing if he was a ******** it's damn pathetic we couldn't bury our loved one we had to take out a loan to be able to do so and even to date they still won't pay giving us stories it's so unprofessional and feels like they ****ming us and want to keep our money this is the worst insurance ever I wouldn't recommend them to anyone it's sad and disgusting!!
Helpful (0)
Replies (6)0
Replies (6)
Hollard Life's replyOfficial
25 Apr 2023, 16:25Hello Mary,
We are saddened to hear about the loss of your loved one. Please accept our condolences
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your mom's identity number, claim number or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your mom's identity number, claim number or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply25 Apr 2023, 16:25
Official
Hello Mary,
We are saddened to hear about the loss of your loved one. Please accept our condolences
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your mom's identity number, claim number or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your mom's identity number, claim number or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
MM
Mary M's updateReviewer Update
27 Apr 2023, 18:42The policy number is: ***
Date of birth of policy holder: 21/10/1955
Can't enter full Identity Number as this is a public platform thank you.
Date of birth of policy holder: 21/10/1955
Can't enter full Identity Number as this is a public platform thank you.
MM
Mary M's update27 Apr 2023, 18:42
Reviewer Update
The policy number is: ***
Date of birth of policy holder: 21/10/1955
Can't enter full Identity Number as this is a public platform thank you.
Date of birth of policy holder: 21/10/1955
Can't enter full Identity Number as this is a public platform thank you.
Hollard Life's replyOfficial
02 May 2023, 13:05Thanks
Hollard Life's reply02 May 2023, 13:05
Official
Thanks
MM
Mary M's updateReviewer Update
10 May 2023, 19:03To Date I have still not received any update regarding our claim not a phone call nothing...How much further can I escalate this matter because I got no patience left from the 1 April we as a family is trying to get our funeral claim its ridiculous Hollard does not care about their clients our money gets taken every month but when it's time to pay out there's a big delay are we even going to be paid out our claim or were we ****med!
MM
Mary M's update10 May 2023, 19:03
Reviewer Update
To Date I have still not received any update regarding our claim not a phone call nothing...How much further can I escalate this matter because I got no patience left from the 1 April we as a family is trying to get our funeral claim its ridiculous Hollard does not care about their clients our money gets taken every month but when it's time to pay out there's a big delay are we even going to be paid out our claim or were we ****med!
MM
Mary M's updateReviewer Update
17 May 2023, 12:40Hi there
Is there any feedback regarding the claim my email address is *** please let me know what's happening thank you.
Is there any feedback regarding the claim my email address is *** please let me know what's happening thank you.
MM
Mary M's update17 May 2023, 12:40
Reviewer Update
Hi there
Is there any feedback regarding the claim my email address is *** please let me know what's happening thank you.
Is there any feedback regarding the claim my email address is *** please let me know what's happening thank you.
MM
Mary M's updateReviewer Update
09 Jun 2023, 13:29Hi there was no claim that was paid out neither the policy holder or beneficiary has received any payment from Hollard...we still awaiting payment it's 3 months now
MM
Mary M's update09 Jun 2023, 13:29
Reviewer Update
Hi there was no claim that was paid out neither the policy holder or beneficiary has received any payment from Hollard...we still awaiting payment it's 3 months now