Disgusting Service

I phoned Hollard to enquire about a debit order not going off in December and have been told that the policy is no longer active because of a claim that was paid out in October 2021. There are 2 people on the policy. The claim was for my mom who passed away. They will not talk to me as I am not the policy holder (only a beneficiary). They want to speak to my dad to get details from him. I explained that my dad is blind so he will not be able to give certain information. I was then told that I must take him to the doctor for a Medical Review at my cost and send it to them then they will help. I cannot believe that we can be treated like this after being a client of theirs for many many years.