Disgusting service

I wish to lodge a complaint regarding the change of my debit order details from my Standard bank account to TymeBank account. The amendment was made to TymeBank for one policy, however, another policy, held by the same Policy-holder was not changed. This has resulted on the premium to go off from Standard bank account instead of TymeBank. This is unacceptable, and I demand the refund. The premium must be deducted from TymeBank. I am going to escalate this matter to the highest level, and also involve the media.