KR
Kim R
1 reviews | Active since Jul 2018
01 Apr 2022, 11:02
Disgusting service!
Absolutely disgusting service!! I have been trying to process the claim for my mothers funeral policy since 23 March 2022 - to date _ I am still dealing with call centre agents who are asking who I am claiming for? Really? I ask to speak to a senior person and get cut off. In this time of grief one would expect to be dealing with competent compassionate people - who know what they are doing and not being sent from pillar to post.
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Replies (5)0
Replies (5)KR
Kim R's updateReviewer Update
01 Apr 2022, 12:11Good day
An affidavit was provided to this effect on 30 March 2022 @ 16:39!
In which my frail grieving father had to go to the police station to undertake.
The affidavit stated that Mr Reyneke as the policy holder grants holder the authority to pay the funeral claim into my account as the policy payer.
He does not have a bank account! What more do you want?
An affidavit was provided to this effect on 30 March 2022 @ 16:39!
In which my frail grieving father had to go to the police station to undertake.
The affidavit stated that Mr Reyneke as the policy holder grants holder the authority to pay the funeral claim into my account as the policy payer.
He does not have a bank account! What more do you want?
KR
Kim R's update01 Apr 2022, 12:11
Reviewer Update
Good day
An affidavit was provided to this effect on 30 March 2022 @ 16:39!
In which my frail grieving father had to go to the police station to undertake.
The affidavit stated that Mr Reyneke as the policy holder grants holder the authority to pay the funeral claim into my account as the policy payer.
He does not have a bank account! What more do you want?
An affidavit was provided to this effect on 30 March 2022 @ 16:39!
In which my frail grieving father had to go to the police station to undertake.
The affidavit stated that Mr Reyneke as the policy holder grants holder the authority to pay the funeral claim into my account as the policy payer.
He does not have a bank account! What more do you want?
KR
Kim R's updateReviewer Update
01 Apr 2022, 12:23It was emailed to both email addresses:
directfuneral@hollard and
customerservices@hollard
I have now emailed it twice to your escalation email address
1 copy in response to your request and
1 copy as proof of the original email sent
Regards
directfuneral@hollard and
customerservices@hollard
I have now emailed it twice to your escalation email address
1 copy in response to your request and
1 copy as proof of the original email sent
Regards
KR
Kim R's update01 Apr 2022, 12:23
Reviewer Update
It was emailed to both email addresses:
directfuneral@hollard and
customerservices@hollard
I have now emailed it twice to your escalation email address
1 copy in response to your request and
1 copy as proof of the original email sent
Regards
directfuneral@hollard and
customerservices@hollard
I have now emailed it twice to your escalation email address
1 copy in response to your request and
1 copy as proof of the original email sent
Regards
Hollard Life's replyOfficial
01 Apr 2022, 13:50Hello Kim
Thank you for your patience while we looked into your claim and confirm that your claim has been resolved.
We wish you and your family strength during this difficult time.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your claim and confirm that your claim has been resolved.
We wish you and your family strength during this difficult time.
Kind Regards
Escalated Complaints Team
Hollard Life's reply01 Apr 2022, 13:50
Official
Hello Kim
Thank you for your patience while we looked into your claim and confirm that your claim has been resolved.
We wish you and your family strength during this difficult time.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your claim and confirm that your claim has been resolved.
We wish you and your family strength during this difficult time.
Kind Regards
Escalated Complaints Team
KR
Kim R's updateReviewer Update
01 Apr 2022, 13:58Thank you. I have just received an sms notification from the bank.
Please can I a remittance advice as to how this claim payout was calculated.
With regards
Please can I a remittance advice as to how this claim payout was calculated.
With regards
KR
Kim R's update01 Apr 2022, 13:58
Reviewer Update
Thank you. I have just received an sms notification from the bank.
Please can I a remittance advice as to how this claim payout was calculated.
With regards
Please can I a remittance advice as to how this claim payout was calculated.
With regards
KR
Kim R's updateReviewer Update
01 Apr 2022, 15:05Thank you
KR
Kim R's update01 Apr 2022, 15:05
Reviewer Update
Thank you