Disgusting level of service from Hollard Life

I am beyond disgusted with Hollards level of service. I would never refer anybody to do business with them. Their brokers are useless and they have no interest in assisting their clients unless it benefits them. My money is good enough but that is where it stops. Alta Viljoen from Algerdon is a Hollard broker butnot only caused my husband to lose his life insurance but during this entire lockdown, did not once communicate with me on what my options were. I sent our company letter to Hollard informing them that I will not be receiving a salary as we have a no work no pay policy. Quinton Jacobs assisted me. Last email I received, and i quote

"Please be advised that we have cancelled your bank details in the meantime as per your previous request."

Hollard still deducted, which means the debit order didnt go through, AFTER I TOLD THEM NUMEROUS TIMES IM NOT GETTING PAID!!!!!!!!!!!!!! How difficult is it to understand.

And guess what, today I received an email saying i should tell them when I am going to pay.

I am beyond angry and frustrated. This got me thinking, if you give this level of service now, what should my family expect, should something ever happen to me and tou need to pay up.

I honestly dont even know what to say. There are no words.