Disgusting customer service.

This shouldnt even deserve LESS than ONE star! I have an account with edgars. I was retrenched in May this year and i sent all my nrccessary documents to head office. They confirmed they did receive it that i have an account protection plan, the account is up to date and that there was no purchases after date of retrenchment therefor the account will ne paid off and closed. Ever since then the involved edgars branch has been closed down and the consultant is now nowhere ro be found! I have been transfered from pillar to post and no one wants to deal with this complaint. I have spoken to someone in the edgars department that has told me i need to speak to Hollard as they are the ones dealing with the claims part of the account. I called hollard after being cut off by numerous agents after hearing my problem and then someone told me i need to contact IUA and that they will beable to assist. Contact IUA they tell me they deal with the admin side of things but what they can see is that the account protection plan has a void on it so i would need to speak to RCS. They put me through and the line cuts off. Eventually i call RCS myself and they dont put you through unless youve enntered your ID number. I entered it morr than TEN times and EVERYtime the automated service doesnt pick up the first 4 digits so then they tell me its invalid i must try again so i cant get through to them. Then i called edgars again they told me this is something hollard needs to sort out as THEY are the ones that settle the claims and if they dont then they need to give a reason why. I have since spoken to Norman Bisset and associates that say they are only the collectors and they have nothing oj their side for me so i need to speak to hollard. I want this ****ING situation resolved TODAY. I WANT A CALL FROM A MANAGER THAT IS GOING TO TAKE RESPONSIBILITY FOR THIS COMPLAINT AND SORT IT OUT. I WANT THIS ACCOUNT CLEARED OFF MY NAME AND I WANT NO MORE THREATENING LETTERS BECAUSE OF PAYMENT.