Disgusting and unreliable services rendered by bollard funeral insurance

Good day

I made a funeral claim on the 9 of may ,and was told it would take 48 hours for it to pay out. On the 11 of may when I received nothing from you and made lots of calls to your company I decided to go back to the branch and find out what was happening as the funeral was on the 12 of may and still had not paid the undertakers and other companies. I still had to collect my father remains from the undertakers. I was then told that It should be in by 12:00 that same day.

I have been calling the claims contact center endlessly everyday to find out what is happening and what's the hold up, then I was later told the claim is under the risk management, I asked them for what because I was never told anything about risk management, I was informed of the 6 months waiting period and 48 hours to pay the claim. I now find myself running after your company trying to find out when you paying out the claim as I still have not paid anyone because you have not paid out and they charging me R250 interest per day. It has been 7 days and already don't have enough money to cover the whole bill. Its been 10 days since a made that claim.

I'm highly disgusted by the way you treat your clients, let alone have no sense of urgency. Not only do I look like a ***** to all these companies but they also treating to take legal actions against me while I'm busy running after ****** like you.

I've called your company countless times and even sent a complain twice and no one has bothered to contact me back as if nothing happened.

Your service is disgusting and ********** with your false advertising. People take up you policy for peace of mind and only receive your lies and deal with ****** like you at the time if their mourning.

Like I have stated on my complaint I'm putting this email on all social media platforms... I will make sure I tell people what ****** you are.

You guys are disgusting as hell.

Contact me on my number ********** 788

If my claim is not paid by 12:00 today I'm escalating your company to the ombudsman for false advertising and misconduct with false promises to your clients.