Disgusting

I put in a death claim at a Edgars store and was told that a consultant from Hollard would be in contact with me. Well I did the contacting and was told that the claim has been declined due to an outstanding amount on the account. I then informed the lady that the account had been paid and there was no outstanding amount and I had the slip in front of me. She said there was nothing she could do as it has been rejected. So between Edgars and Hollard i just want to know who is ripping the old people off! I find this disgusting and no customer service at all. And I get a sms to please rate my recent claim from Hollard really what claim!!!!!!! Dont even think this will get the customer service going but you can contact me : Felicity ***