Disgusted with Hollard funeral company

I have submitted my claim with hollard on the 13th of January 2021 for my deceased father and buried him on the 16th and they only promised to send the money after 48 hours after they told me that they have received all the required documents,but till todate,i never received money,and my debtors including funeral parlour and other service providers are harrassing me wanting their payment,and now i feel like going for a loan to protect myself from the harras*****ts,Hollard gives me more stress on top of that i have to stress on how to take care of my siblings whom they still schooling. The worst part part i have veen sending email,but no response,i have to call using airtime to reach them which i dont even have,of which not a single month wher e i didnt pay my premium