Disgusted by Hollards Service!

My father passed away and after many phonecalls and resending and resending documentation, all they can say is that they do not have the documents which they need to process the claim. It has been over a week and a half that this has been going on! What terrible service. I will never get a policy with Hollard ever! My father has not been put to rest, as we awaiting the funds for the cremation. Useless.